Heartbeat

International Warranty

Every Waldmann writing instrument is characterized by design of timeless elegance, imperishable value and highest quality. Waldmann guarantees the authenticity of the material, perfect workmanship and perfect function. Each component is subject to strict quality controls. By purchasing a Waldmann writing instrument you have chosen a product made of solid Sterling Silver 925.

10 Years Warranty on our Writing Istruments

The warranty period for Waldmann writing instruments is 10 years and starts on the date of purchase. The warranty applies to any manufacturers defect, but not to loss, theft, accident, normal wear and tear, willful damage, damage due to improper use or unauthorized third parties as well as the use of other accessories not manufactured or recommended by Waldmann (e. g. ink cartridges, converters, refills, mechanics, components, etc. ). The following are also excluded from the guarantee: consequences of aging, damage to surfaces caused by creams, perfumes, shampoos, household and industrial cleaning agents, chemicals, etc. as well as skin perspiration.

The Warranty Certificate

Warranty services can only be claimed upon presentation of the Waldmann warranty certificate, which has been duly and fully completed, dated and signed by an authorized Waldmann dealer. This warranty gives you special rights and may be accompanied by other national rights depending on the country.

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Note

Leather and wood are high-quality natural products. Irregularities in colour, structure and dimensional accuracy are typical quality features. Also discolorations and material-related wear over time. These properties underline the authenticity of the material, but do not constitute warranty claims and are therefore excluded from the warranty. Cleaning a fully assembled writing instrument or even individual components in a water or ultrasonic bath can, if not carried out professionally or if not following our guided instructions, can lead to damage and therefore are excluded from the warranty.